Shipping Policy

Thank you for shopping with Velvet Vixen Apothecary! Our products are handcrafted in small batches in Waxahachie, Texas, and we take care to package every order so it arrives ready for you to enjoy.

Order Processing

Orders are typically processed and prepared for shipment within 3–5 business days after your order is placed.

Because many of our products are handcrafted in small batches, processing times may occasionally be longer during product launches, holidays, markets, sales, or other periods of high order volume.

Business days do not include weekends or holidays.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the shipping method, destination, package size, and/or order weight.

Any applicable shipping promotions or free-shipping offers will be clearly stated on our website and are subject to the terms of the individual promotion.

Shipping Destinations

Velvet Vixen Apothecary currently ships to addresses within the United States.

At this time, we do not offer international shipping.

Local Pickup

Free local pickup may be available for customers in or near Waxahachie, Texas.

When available, local pickup can be selected during checkout. You will receive notification when your order is ready for pickup along with any applicable pickup instructions.

Please do not arrive to pick up your order until you have received confirmation that it is ready.

Local pickup availability, locations, and pickup times may vary.

Delivery Estimates

Once your package has been transferred to the shipping carrier, delivery time is determined by the carrier and is separate from our order processing time.

Carrier delivery estimates are not guaranteed by Velvet Vixen Apothecary. Weather, holidays, transportation delays, and other circumstances outside our control may affect delivery times.

Tracking Information

When tracking is available, it will be provided after your order ships.

Please allow up to 24–48 hours for tracking information to begin updating after receiving your shipping confirmation.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet shipped, but we cannot guarantee that changes can be made after an order has been submitted or processed.

Velvet Vixen Apothecary is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be reshipped.

Lost or Delayed Packages

If your tracking information shows that your package is still in transit but appears to be delayed, please allow additional time for the carrier to complete delivery.

If you believe your package has been lost in transit, please contact us so we can help you determine the appropriate next steps with the shipping carrier.

Velvet Vixen Apothecary is not responsible for shipping carrier delays; however, we will make reasonable efforts to assist you with locating a missing shipment.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around your property, mailbox, porch, garage, or other common delivery areas.

2. Check with other household members or neighbors who may have accepted the package.

3. Allow up to 24 hours, as some carriers occasionally mark packages delivered shortly before actual delivery.

4. Contact the shipping carrier directly for additional delivery information.

If you are still unable to locate the package, please contact Velvet Vixen Apothecary and we will do our best to assist you.

Damaged Orders

We carefully package our products before shipment. If your order arrives damaged, please contact us as soon as possible after delivery.

Please include:

• Your name and order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the shipping box or packaging, if applicable

Please keep the damaged product and packaging until your claim has been resolved, as photographs or packaging may be required for a carrier claim.

We will review damaged-order concerns on a case-by-case basis and work with you toward an appropriate resolution.

Heat-Sensitive Products

Some handcrafted bath and body products, particularly body butters, balms, lotion bars, and other oil- or butter-based products, may soften or melt when exposed to high temperatures during shipping.

Melting does not necessarily affect the quality or usability of the product, but it may change its texture, appearance, or whipped consistency.

During warmer months, customers are encouraged to retrieve delivered packages promptly and avoid leaving them outdoors or in mailboxes for extended periods.

Velvet Vixen Apothecary cannot control the temperature conditions a package experiences after it leaves our possession. Products that soften or melt solely because of heat exposure during transit may not be considered damaged.

Severe Weather & Carrier Delays

Velvet Vixen Apothecary is not responsible for delays caused by severe weather, natural disasters, transportation interruptions, carrier disruptions, holidays, or other circumstances outside our reasonable control.

We appreciate your patience when these situations occur.

Questions About Your Shipment

If you have questions about your order or shipment, please contact us through the contact information provided on velvetvixenapothecary.com.

Please include your order number whenever possible so we can assist you more quickly.

Thank you for supporting Velvet Vixen Apothecary and our small-batch, handcrafted business.