Privacy Policy

Privacy Policy

Velvet Vixen Apothecary (“Velvet Vixen Apothecary,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we may collect when you visit velvetvixenapothecary.com, place an order, join our Vixen VIP mailing list, submit a form, or otherwise interact with our website.

Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Information submitted through website forms

  • Information submitted when joining our Vixen VIP mailing list

  • Customer service communications

  • Any other information you voluntarily provide

We may also automatically collect certain technical information when you use our website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Approximate location

  • Website interactions

  • Shopping cart activity

  • Cookies and similar technologies

How We Use Your Information

We may use your personal information to:

  • Process and fulfill purchases

  • Arrange shipping or local pickup

  • Send order confirmations and other transaction-related communications

  • Respond to questions and customer service requests

  • Operate and improve our website

  • Maintain website security

  • Prevent fraud, spam, and unauthorized activity

  • Maintain business, tax, and accounting records

  • Manage our mailing list

  • Send marketing communications when you have chosen to receive them

  • Comply with applicable legal obligations

WooCommerce

Our online store uses WooCommerce to provide shopping cart, checkout, customer account, and order-management functionality.

When you place an order through our website, WooCommerce may collect or store information including:

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Products purchased

  • Order totals

  • Order status

  • Shipping or pickup information

  • Information regarding your selected payment method

WooCommerce may also use cookies and similar technologies necessary to maintain your shopping cart, remember account information, and operate the checkout process.

We retain order information for as long as reasonably necessary for customer service, accounting, tax, legal, fraud-prevention, and business recordkeeping purposes.

Payment Processing

Payments made through our website are processed by third-party payment providers.

Velvet Vixen Apothecary does not generally receive or store your complete credit or debit card number. Payment information is transmitted to the applicable payment processor and handled according to that provider’s own privacy and security practices.

We may receive limited transaction information such as payment status, transaction identification information, amount paid, and the payment method used.

SureForms

We use SureForms to create and manage forms on our website.

When you submit a form through our website, SureForms may process information you enter into that form. Depending on the form, this may include:

  • Name

  • Email address

  • Phone number

  • Message or inquiry

  • Mailing-list preferences

  • Other information requested on the applicable form

We use this information only for the purpose associated with the form, such as responding to an inquiry, providing customer service, or adding you to the Vixen VIP mailing list when you have requested to join.

Form submission information may be stored within our WordPress website or processed through services used by SureForms to provide its functionality.

Vixen VIP Mailing List

If you voluntarily join our Vixen VIP mailing list, we may collect your name and email address and use that information to send marketing communications.

These communications may include:

  • New product announcements

  • New fragrance releases

  • Market dates and events

  • Restock notices

  • Seasonal collections

  • Special promotions

  • Discount offers

  • Velvet Vixen Apothecary news

Joining the Vixen VIP mailing list is optional and is not required to place an order.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.

Unsubscribing from marketing emails will not prevent us from sending transactional communications relating to an order, customer service request, or other existing business relationship.

Google reCAPTCHA

We use Google reCAPTCHA on certain portions of our website to help protect our forms and website from spam, automated submissions, abuse, and fraudulent activity.

When reCAPTCHA is used, Google may collect information about your device and your interaction with our website to determine whether an interaction is being performed by a person or an automated system.

Information processed by reCAPTCHA may include technical information such as:

  • IP address

  • Browser information

  • Device information

  • Cookies

  • Website interaction data

Use of reCAPTCHA is subject to Google’s applicable privacy policy and terms.

Cookies

Our website uses cookies and similar technologies to support website functionality.

Cookies may be used to:

  • Keep products in your shopping cart

  • Remember account or website preferences

  • Support checkout functionality

  • Maintain website security

  • Reduce spam and fraudulent activity

  • Understand how visitors interact with the website

  • Improve website performance and usability

Some cookies are necessary for our WooCommerce store and other website features to work properly.

Other cookies may be placed by third-party services, including Google reCAPTCHA.

You can control or delete cookies using your browser settings. Disabling certain cookies may prevent portions of our website, shopping cart, account, or checkout process from functioning properly.

WordPress and Website Hosting

Our website is built using WordPress and is hosted by a third-party hosting provider.

WordPress, our hosting provider, and website plugins may process technical information necessary to:

  • Display and operate our website

  • Maintain website security

  • Perform backups

  • Detect malicious activity

  • Troubleshoot technical problems

  • Maintain website functionality

How We Share Personal Information

We do not sell your personal information.

We may share limited information with third-party service providers when reasonably necessary to operate our website and business.

These providers may include:

  • WooCommerce

  • Payment processors

  • SureForms

  • Google reCAPTCHA

  • Website hosting providers

  • Email and mailing-list services

  • Shipping and delivery providers

  • Fraud-prevention and website-security providers

  • Analytics providers, if used

  • Accountants, attorneys, or other professional advisors

  • Government or regulatory authorities when legally required

We share only information reasonably necessary for the applicable service.

Third-party providers maintain their own privacy policies and data-handling practices.

Shipping and Local Pickup

If you place an order that requires shipping, we may provide your name, delivery address, contact information, and shipment details to postal carriers or other shipping providers as necessary to deliver your order.

If you select local pickup, we use your order and contact information to prepare your purchase and communicate with you regarding pickup.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legitimate business or legal requirements.

For example, we may retain order information for:

  • Customer service

  • Accounting

  • Tax reporting

  • Fraud prevention

  • Dispute resolution

  • Legal compliance

  • Business records

Mailing-list information may be retained until you unsubscribe or request removal, although we may retain limited records documenting your subscription or unsubscribe preferences when necessary.

Protecting Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure.

Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

You may contact us to request that we:

  • Provide information regarding personal information we maintain about you

  • Correct inaccurate personal information

  • Provide a copy of eligible personal information

  • Delete eligible personal information

  • Remove you from marketing communications

Certain information may need to be retained even after a deletion request when required or permitted for tax, accounting, legal, transaction, security, fraud-prevention, or other legitimate business purposes.

We will not discriminate against you for exercising applicable privacy rights.

Texas Residents

Texas residents may have privacy rights under applicable Texas privacy law.

These rights may include, where applicable, requesting access to, correction of, deletion of, or a copy of certain personal information.

Velvet Vixen Apothecary does not sell customer personal information.

Privacy-related requests may be submitted using the contact information listed below.

Children’s Privacy

Our website and products are intended for a general adult audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to remove it.

Third-Party Links

Our website may contain links to social media sites, payment providers, or other third-party websites.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage visitors to review the privacy policies of any third-party services they use.

Social Media

If you interact with Velvet Vixen Apothecary through Facebook, Instagram, TikTok, or another social media platform, the information you provide may also be subject to the privacy practices of that platform.

Information you choose to make publicly available through social media may be visible to others.

Fraud Prevention and Security

We may use order details, account information, IP addresses, device information, and website activity to help identify and prevent:

  • Fraudulent transactions

  • Unauthorized activity

  • Spam

  • Website abuse

  • Security threats

We reserve the right to review, decline, or cancel transactions when we reasonably believe fraudulent or unauthorized activity may be occurring.

Legal Requirements

We may disclose personal information when reasonably necessary to:

  • Comply with applicable law

  • Respond to valid legal processes

  • Protect our legal rights

  • Protect our customers

  • Maintain website security

  • Investigate suspected fraud or illegal activity

  • Enforce our policies or agreements

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, services, technology, or applicable law.

The effective date at the top of this Privacy Policy will be updated when changes are made.

We encourage visitors to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Velvet Vixen Apothecary
Waxahachie, Texas
Website: velvetvixenapothecary.com
Email: hello@velvetvixenapothecary.com

We may need to verify your identity before completing certain privacy-related requests.

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